Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
Mixed billing is available to all patients with a valid Medicare card. Allied health services and specialist consultations may attract a fee and will vary depending on the complexity of the service or procedure required.
Services included from bulk billing include:
- We bulk bill patients under 16
- DVA card holders
- Concession and Pensioner card holders
Our weekend and public holiday consultations are all billed as private patients and fees will apply.
OSHC/OVC Membership Holder
Our billings for patients holding an OSHC/OVC membership are:
- Short consultation – $
- Standard consultation – $
- Long consultation – $
- Prolonged consultation – $
Appointments
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes.
Practice Policies
After-hours Consultations
If you need urgent medical care and The Gap Village Doctors is closed, please contact (134 100) Hello Home Doctors booking lines are open from 6:00 – 8:00 pm on weekdays, 1:00 pm on Saturdays till 8 am Monday, all day on Sundays and public holidays. Please call an ambulance on 000 if your situation is an emergency.
Results
A follow-up appointment is usually required to receive results. Telephone advice will only be given if authorised by your doctor. The Gap Village Doctors will attempt to contact you regarding any urgent results.
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Communication Assistance
If you require assistance with communication (e.g. a translator) please notify our reception team upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at https://www.nabs.org.au/ or by phoning 1800 246 945.
COVID-19 Vaccination Form
- Covid-19 Vaccination Consent Form
- Preparing for Covid-19 Vaccination
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention, so we can do better next time. If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
If you’re still dissatisfied, contact The Health Care Complaints Commission (HCCC) here. The HCCC addresses healthcare complaints, ensuring public health and safety. Established under the Health Care Complaints Act 1993, it plays a key role in maintaining the integrity of the QLD health system, ultimately protecting individuals and the community.
Useful Resources
Skin Treatment
Laser Therapy
If your face has been left with blotches, scars, wrinkles, or lines for aging, acne, or too much time in the sun, laser skin resurfacing can assist your skin look older and healthier.
The resurfacing of the skin with laser removes accurately layer by layer. The fresh skin cells that form during healing offer the skin a surface that looks tighter and younger.
Mole Mapping
For those at elevated danger of malignant melanoma, the word mole mapping generally relates to a monitoring program. To recognize and assess lesions of interest, it may include a clinical skin examination and dermoscopy.
Mole mapping is designed to diagnose melanoma by recognizing fresh moles or shifts in pre-existing moles at the earliest feasible point.
Wrinkle Treatment
Laser resurfacing is a method for removing the upper layers of skin using a wand-like laser tool. It is sometimes called “laser peeling” because it removes ancient skin cells to expose newer, more youthful cells. Since a laser is used by the method, a dermatologist has accurate control over the therapy depth, reducing complications to the surrounding tissue.
Photodynamic Therapy Face
It is a type of phototherapy or light therapy and becomes increasingly common as an acne treatment, especially in serious instances that do not react to other medicines.
Photodynamic therapy (PDT) can also work for other skin circumstances, such as sun-damaged skin, precancerous cells, and skin infection.
Forearms
Both skin type and genetics can determine if a individual receives crepey skin and it is more prevalent in elderly individuals, generally not appearing until individuals are in their 40s at least.
However, ultraviolet (UV) radiation is the most prevalent cause of crepey skin. The American Association of Dermatology claims that the most preventable cause of early skin harm is exposure to UV radiation.
Melanoma Detection
Early detection medical tests. Epiluminescence microscopy, or dermoscopy, is a painless medical method used to detect melanoma prematurely. The patterns of size, shape, and pigmentation in pigmented skin lesions can be evaluated by a doctor using a handheld device.
Skin Cancer Surgery
A specially trained surgeon performs the Mohs operation. First, the surgeon removes a very thin skin layer (including the tumor) and then microscopically checks the sample removed. If cancer cells are seen, it will remove and examine another layer.
Sport Medicine
Innovative Pain Laser Therapy
Additionally, studies indicate the effect of low-level laser therapy on pain, muscle spasm, morning stiffness, burns, carpal tunnel, and fibromyalgia.
Acute Chronic Musculoskeletal
Different types of manual therapy, or mobilization, can be used to treat people with spinal alignment problems. For some acute musculoskeletal pain, these techniques have been shown to speed recovery.
Pain Management
Aesthetics
Occupational Health
Travel Medicine
Allied Health
Chiropractor
Chiropractors use hands-on spinal manipulation and other alternative therapies, with the hypothesis that adequate alignment of the musculoskeletal structure of the body, especially the spine, will allow the body to cure itself without surgery or medication. Manipulation is used to restore mobility to tissue-restricted joints induced by traumatic events such as falling or repetitive stress.
Physiotherapy
Through motion and practice, manual therapy, education and counseling, physiotherapists assist individuals impacted by injury, disease or disability.
They keep individuals of all ages healthy, assisting patients to cope with pain and stop disease.
The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them remain independent.
Podiatry
Podiatry is treating foot and ankle illnesses. It is the medicine branch that deals with the foot and ankle almost solely. Podiatry involves treating minor diseases, such as ingested toenails, but may also include surgery to enhance chronic circumstances, such as bunions or foot pain.
Remedial Massage
Remedial massage is a complementary therapy aimed at treating muscles that are harmed, knotted, tense or motionless. For a number of issues affecting the muscles, tendons and bones, it is helpful.
Therapy
Each modality uses distinct methods or focuses on distinct outcomes — for example, cognitive behavioral treatment focuses on recognizing and challenging cognitive distortions and patterns of irrational thinking, while psychodynamic treatment seeks to detect unconscious disputes or repressed memories that may contribute to problems in the real world.
Audiology
Audiology is a fast-growing field and there is a definite need for audiological services. A domestic hearing research showed that about 16 percent of the population has a substantial hearing loss.
Acupuncture
Laser and Traditional Acupuncture
Aser acupuncture is a form of acupuncture-like low-level laser treatment (LLLT). … Although proof from traditional Chinese medicine given an explanation for these consequences, the analgesic impacts of laser acupuncture have yet to be verified in a conclusive manner.
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is The Gap Village Doctors a Bulk Billing Practice?
Details to follow.
Do you bulk bill for everything?
Details to follow.
What if I don't have a Medicare card?
Details to follow.
How do I book an appointment?
Details to follow.
What should I bring to my appointment?
Details to follow.
Do you offer telehealth consultations?
Details to follow.
